Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area.

Key Responsibilities:

Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options.
Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts.
Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs.
Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards.
Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation.

Qualifications:

Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service.
Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members.
Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment.
Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues.
Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays.
Physical Stamina: Capable of standing for long periods and moving quickly during busy periods.
Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications.

WC Concepts is a rapidly expanding restaurant company with JINYA Ramen Bar restaurants with multiple locations nationwide. We are actively seeking dynamic team members who are eager to be part of a vibrant organization and a supportive team dedicated to guest satisfaction.

WC Concepts is centered around empowering our Team Members to prioritize guest experiences, so we are committed to finding individuals who align with our culture—driven, service-oriented, hospitable, fun, smart, and positive-minded. Whether you're contributing in one of our restaurants or as part of our Restaurant Support Staff, hospitality is at the core of our values.

Thus, at WC Concepts, we firmly believe that our Team Members are the foundation of our business. We are committed to finding and supporting individuals who prioritize guest satisfaction, demonstrate drive, care for others, and deliver exceptional service with a genuine smile.

In return, we offer a fun and rewarding work environment, competitive wages, insurance and vacation benefits for full-time employees, 401K for Managers, bonus programs, and generous employee discounts. Join us and become an integral part of a growing and successful team at WC Concepts.

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