JOB TITLE: Restaurant Front of House Manager

POSITION STATUS: Exempt Salaried

SALARY RANGE: Varies on Experience

DIRECT OVERSIGHT: FOH/Overall Restaurant Operations

REPORTS TO: General Manager

JOB SUMMARY:

Our FOH Manager serves at the ambassador to the JINYA restaurant concepts, ensuring food and services exceeds our standards of excellence. They provide daily guidance and motivation to all team members, specifically front of house team members, as well as maximizing productivity, maintaining cleanliness and adhering to service and hospitality standards. The FOH Manager acts as our liaison between our guests and our operations team, leading our team and setting the example.

PRIMARY RESPONSIBILITIES:

Maintains safe, secure and healthy work environment by establishing, following and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; participating in safety reviews; ensure restaurant cleanliness and overseeing all aspects of safety protocols within the kitchen and restaurant setting
Ensures and manages restaurant cleanliness, specifically the front of house area. Responsible for all aspects of front on house safety and beverage/food preparations Ensure all team members are adhering to food safety preparations and executions
Responsible for development and daily operations of the front of house team members, supporting and leading both front and back of the house, and execute excellent food and service quality controls
Manages service and hospitality standards by consistently monitoring and reviewing all aspects of service and hospitality, through utilizing the steps of service
Controls costs by reviewing labor, minimizing waste and ensuring our guests receive the highest excellence in service/hospitality. Controls beverage cost and usage by adhering to proper requisition of products from storage areas, product storage procedures, standard recipes and waste control procedures
Orders and reviews beverage supplies, ingredients and other bar items in a timely and cost-effective procedure. Maintains inventory levels and conducts inventory with management team. Ensures that all products are ordered according to predetermined product specifications and received in correct unit count and condition and delivers are performed in accordance with our receiving policies and procedures
Create schedules for front of house team members, ensuring efficient labor costs based on daily sales. Schedules labor as required by anticipated business needs while ensuring that all positions are staffed when and as needed and labor cost objectives are met
Oversees, schedules and reviews necessary repairs and maintenance on as needed on all front of house equipment. Ensures equipment is kept clean and in excellent working condition through inspections and following company’s preventative maintenance programs
Coordinates daily front and back of the house operations with restaurant team members, from sales goals, review product quality, and organize and supervise shifts. Manages breaks and support in proper and efficient scheduling needs
Appraises front of house team member’s performance and continuously provide feedback to improve service and productivity. Be knowledgeable of company policies regarding disciplinary actions, administering prompt, fair and consistent corrective actions for any and all violations of company guidelines and policies
Responds efficiently and accurately to any guest complaints and corporate communications
Works closely with general manager and other restaurant managers to meet and exceed revenue objectives, including food, beverage and labor costs
Trains, develops and manages current and new front of house team members on safety, beverage recipe adherence and service/hospitality standards. Cross-train qualified team members to expand the operational efficiency of all shifts
Ensures all aspects of the front of house operates effectively and efficiently, and our guests receive the best dining experience
Embraces, understands and executes the Company mission, values, vision and culture
Completes other managerial tasks as needed or assigned

REQUIRED COMPETENCIES:

∙ Minimum 2 years’ experience, in restaurant and/or hospitality restaurant. Preferred high-volume and fast pace restaurant experience

∙ Outstanding and professional verbal and written skills; with strong ability to multi-task.

∙ Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence

∙ Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small group situations

∙ Ability to work well under pressure

∙ Capable of conducting and assessing restaurant inventory

∙ Must have knowledge of restaurant systems, including but not limited to ALOHA, or other POS systems; knowledge of MS Office ; able to add, subtract, multiply and divide in all units of measures, using whole numbers, common fractions and decimals.

∙ Possesses excellent interpersonal communication skills with qualities of integrity, credibility, and commitment to corporate mission. Exceptional organization and leadership skills

∙ Must be dependable and reliable

∙ Must be 21 years of age or older

∙ Experience working in a multi-cultural environment

∙ Ability and willingness to work flexible hours, including weekends and holidays

REQUIRED EDUCATION:

∙ High School Diploma preferred, preferably College is a plus

∙ Be able to write and speak English, preferably Spanish is a plus

∙ Must have appropriate city, state and federal certifications according to location of restaurant, including alcohol and food handling certificates

WORK ENVIRONMENT/PHYSICAL DEMANDS:

This job operates in a fun yet professional restaurant environment. This role routinely moves inside and outside of the front of house. Manager will occasionally ascend/descend ladder to reach overhead items. Manager will frequently communicate with staff, guests and other team members; must be able to exchange accurate and factual information in all cases. Manager must be able to detect fires, spills and other safety-related issues and immediately resolve it.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The manager frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Manager must be able to distinguish between sweet, savory and other food flavors. Manager will work indoor/outdoor restaurant environment, which might be hot, humid and wet. Be able to reach, bend, and frequently lift/move up to 50 pounds. Be able to work in a standing position for long periods of time.

TRAVEL REQUIREMENTS:

Travel is primarily local during the business day based on home restaurant location, but may be required to various locations for training, meetings and other job-related functions

PLEASE NOTE:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WC Concepts is a rapidly expanding restaurant company with JINYA Ramen Bar restaurants with multiple locations nationwide. We are actively seeking dynamic team members who are eager to be part of a vibrant organization and a supportive team dedicated to guest satisfaction.

WC Concepts is centered around empowering our Team Members to prioritize guest experiences, so we are committed to finding individuals who align with our culture—driven, service-oriented, hospitable, fun, smart, and positive-minded. Whether you're contributing in one of our restaurants or as part of our Restaurant Support Staff, hospitality is at the core of our values.

Thus, at WC Concepts, we firmly believe that our Team Members are the foundation of our business. We are committed to finding and supporting individuals who prioritize guest satisfaction, demonstrate drive, care for others, and deliver exceptional service with a genuine smile.

In return, we offer a fun and rewarding work environment, competitive wages, insurance and vacation benefits for full-time employees, 401K for Managers, bonus programs, and generous employee discounts. Join us and become an integral part of a growing and successful team at WC Concepts.

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